5.1 PayPal – to pay for a custom-made product, the customer will be transferred to the payment gateway of PayPal. Here the buyer can choose either a payment from their PayPal account or a payment using a debit/credit card. In the first case, it is sufficient to enter their login and password and confirm the payment. In case of a payment card, it is necessary to select this option and enter the 16-digit number of the card as well as the CVC/CVV code. The entering and transfer of information is handled outside the servers of our studio and are subject to the security standards of the PayPal payment gateway. The delivery time begins upon the entire amount being credited to our account.
6. Product Delivery
6.1 There is no charge for digital delivery, therefore the buyer only pays for the actual digital data. The buyer receives a link to the download of the data and this link is sent via e-mail to the e-mail address provided by the buyer.
7. Withdrawal of the Purchase Contract from the Side of the Buyer
7.1 In case a customer receives a digital model with a license, according to Article 53, paragraph 8 of Act Nr. 40/1964 Coll., the Civil Code of the Czech Republic, it is not possible return the goods within 14 days from the conclusion of the Purchase Contract. In general, digital data are considered non-returnable items, given their “digital nature” they cannot be returned in the way a physical product could be. This digital nature also ensures that they shall never be damaged in the way physical products may be and they never come to spoilage on their own. Digital data may only be damaged or lost in case there are technical problems with the data carrier on which they are placed. Each buyer owns and maintains their own data carriers and our studio is not responsible for possible technical problems in this regard. As soon as digital data are delivered to the buyer, their return and withdrawal from the contract is not possible, because returning them to the seller would always produce a digital copy while the source data remains in its original place. Technically speaking, it is not possible to return digital data and expect a return of the purchase cost back to the buyer. Therefore, please think through whether you are interested in the given digital products, because the order of a digital product is always binding.
8. Guarantee and Complaints
8.1 The guarantee comes to effect on the day the product is received by the consumer. There is a 24 month guarantee provided for our products.
8.2. A complaint for digital products can be submitted via e-mail. In case of a complaint, it is necessary to describe the character of the flaw and supply a copy of the purchase receipt (or otherwise prove the purchase) and provide your contacts. We resolve each complaint without undue delay, maximum within 30 calendar days.
8.3. In regard to point 7.1 about the nature of digital data, it is only possible to file a complaint for digital data in the following cases:
In case the buyer received a different digital model than the one ordered
In case the digital model sent to the client contains flaws. Among flaws are considered a missing part of the polygon mesh, holes in the polygon mesh and similar flaws that differentiate the digital model from the presented image, which was provided to the buyer and according to which the buyer made their selection when purchasing. Among the digital flaws not included are the polygon data mesh used by us (polygon triangles) and possible incompatibility of data with the buyer’s software, etc.
9.1 The seller is entitled to sell the products offered at the website based on the trade license and the activity is not the subject of any further approvals. The trade control is applied by the respective Trade Office within the scope of its responsibilities.
9.2 By ordering products via electronic order or by phone, the buyer accepts these business conditions without exception in the version stated at the website on the date of placing the order. The buyer also accepts the purchase price of the ordered products.
9.3. By sending their order, the buyer confirms that they are acquainted with these business conditions and that they agree with them.